Billing, Cancellation & Refund Policy

Charges and service delivery

TalkwAI is a monthly software and managed-service subscription. The checkout summary identifies the recurring subscription price, included usage, published overage rates, optional add-ons, taxes, and any one-time setup charge before payment is confirmed. Paid setup begins after checkout and after we receive the information needed to configure the service.

Recurring billing

Unless an order form states otherwise, subscriptions automatically renew for the billing interval shown at checkout. Usage-based charges may be billed after the usage occurs. Creating an account or using the public demo does not start a paid subscription.

Cancellation

You may cancel a subscription before its next renewal through the billing controls available in your account or by contacting support. Cancellation stops future renewals and normally takes effect at the end of the current paid billing period, with service available through that date. A signed order form may provide different cancellation terms and controls if it applies to your account.

Refunds and billing errors

Subscription fees, completed setup work, consumed usage, and delivered add-ons are generally non-refundable. We review requests involving duplicate charges, incorrect amounts, service not delivered as agreed, or other billing errors. Contact support within 30 days of the charge and include the account email, charge date, amount, and reason for the request.

We normally acknowledge a billing request within two business days and communicate the outcome after review. Approved refunds are sent to the original payment method; the financial institution controls when the credit appears.

Disputes and support

Contact Upmarketers LLC about a TalkwAI charge at [email protected] or +1 (719) 825-5924. We will investigate the charge and explain the available resolution. This policy does not limit rights that cannot be waived under applicable law.